Returns and Refunds Policy

Last updated: October 2026

We want you to be satisfied with your OUDORA purchase. Please read this policy carefully before placing your order.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with photographic evidence. We will review your request and, where verified, arrange a replacement or appropriate resolution.

Returns

Due to the nature of fragrance products (hygiene and safety reasons), we are unable to accept returns on opened or used items unless the product is defective or incorrectly supplied. If you believe your product is defective, please contact us immediately.

Cancellations

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled. To request a cancellation, please contact us as soon as possible after placing your order.

Cash on Delivery Orders

For COD orders, please only refuse delivery if the package is visibly damaged upon arrival. Refusing delivery without a valid reason may result in return charges being applied.